Privacy Policy & SMS Terms and Conditions
Effective Date: May 11, 2026
Welcome to Heatrix. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or communicate with us by phone, email, or SMS.
Information We Collect
We may collect the following information when you interact with us:
● Name
● Phone number
● Email address
● Service address
● Information related to HVAC service requests
● Communication preferences
● Website usage data such as browser type, IP address, and cookies
How We Use Your Information
We use your information to:
● Respond to service inquiries
● Schedule appointments and service calls
● Send appointment reminders and updates
● Provide customer support
● Improve our website and services
● Communicate regarding ongoing HVAC projects or estimates
SMS/MMS Communications
By providing your mobile phone number and opting in, you consent to receive SMS/MMS text messages from Heatrix related to:
● Schedule confirmations and reminders
● ETA/Dispatch
● Equipment Photos
● Service updates
● Follow-up communications
● Responses to customer inquiries
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly through our website.
Example SMS Message
“Hello from Heatrix. This is a reminder for your HVAC appointment scheduled on Tuesday at 2:00 PM. Reply STOP to opt out of text messages at any time. Reply HELP for assistance.”
SMS Consent & Data Sharing
We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes. All categories outlined in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. Cookies help us understand how visitors interact with our site and improve functionality.
You may disable cookies through your browser settings at any time.
Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
Your Rights
You may request to:
● Access the personal information we have about you
● Correct inaccurate information
● Request deletion of your information
● Withdraw consent for communications
To make a request, please contact us through Heatrix Contact Page.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.
Contact Information
Heatrix
Grand Junction, Colorado
Phone: 970-414-1588
Website:
www.heatrix.us